After receiving various complaints against the foreign e-commerce retailers operating in India, the Department of Consumer Affairs has notified new draft rules amending the Consumer Protection (E-Commerce) Rules, 2020, to safeguard consumers’ interests and strengthen the regulatory regime of e-commerce.

We have devised an explainer on the proposed amendments to the Consumer Protection (E-Commerce) Rules, 2020, as formulated by the Ministry Of Consumer Affairs, Food And Public. The document can be perused by consumers, as the information shared therein will empower them as an active clientele for E-Commerce Platforms. The document is also a ready reckoner for lawyers & policy professionals, who have been working in the consumer issues & grievance redressal domains.

Access the Document Here